Refund policy

Return & Exchange Policy

At ChosenThreadsApparel, we want you to love what you wear. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange:

  • The item must be unworn, unwashed, and in original condition

  • No visible signs of wear, damage, or alterations

  • Original tags (if applicable) must be attached

Refunds (Store Credit)

All approved returns will be issued as store credit in the form of an eGift Card.

  • Store credit will be sent to the email used at checkout

  • eGift cards do not expire

  • Store credit may be used on any future purchase

We do not offer refunds back to the original payment method.

Exchanges

If you need a different size or item, we’re happy to help! Once your return is approved, you may:

  • Request an exchange (based on product availability), or

  • Receive store credit to place a new order

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Gift cards

  • Customized or personalized items

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 5 days of delivery with the following:

  • Your order number

  • A photo of the item

  • A brief description of the issue

We will make it right.

If you have any questions, please contact us at:

Support@chosenthreadsapparel.com


Thank you for supporting our mission and wearing your faith boldly. 🤍